Eat Mubarak | Privacy Policy

Privacy Policy

1. Introduction

This policy explains how we, www.eatmubarak.pk, use your personal information which you provide to us when using our service, including but not limited to our Platform (websites and mobile applications (apps)). This Privacy Policy describes our, Eat Mubarak’s, policies on the consent, collection, and use of your personal information that you provide to us when using our services, including but not limited to our platform (websites and mobile applications). The personal information that we collect is used to improve our performance and our services to you, our customer. The terms “we”, “us” and “Eat Mubarak” all refer to our company Eat Mubarak (www.eatmubarak.pk). We will not share your personal information with anyone except as described in this Privacy Policy.

2. Information We Collect and How It Is Used

We collect personal information from you when you order goods or services from us or use our Platform. We also collect information when you complete any customer survey. Platform usage information may also be collected using cookies. For a complete Eat Mubarak experience, when you are using our services to order goods (either on the website or on the mobile app), we will require some personally identifiable information from you. The information we require from you will be retained by us and used as described in this Privacy Policy, in the efforts to improving your user experience with our service.

  1. Account information:

    Information that we collect from you is used to process your order and to manage your account. We may also use your information to email you about other products or services that we think may be of interest to you. The information we require from you when you are signing up for our service may include your full name, email address, zip/ postal code, physical address, and phone number.

  2. Communications:

    When you sign up for our services, you are opting to receive administrative, transactional and legal messages from Eat Mubarak. For example, if you place an order using our service, we may send you messages regarding your transaction using the contact information that you have provided to us. These messages may span over different mediums, including SMS text messages, emails and push notifications via the app on your mobile phone. We may track your actions and responses on the app/ website, and send you aforementioned messages in accordance with your actions. We may store information that you provide to us through communication such as phone calls, emails or any other form of feedback that you give in relation to our service. Our calls with you may be monitored and recorded for quality assurance purposes.

  3. Transactions:

    If you initiate a transaction through Eat Mubarak, we may collect and store information related to that transaction, such as your name, billing address, phone number, email and payment information (such as credit card number and expiry date), as well as any other information you provide to us in order to process your transaction. This information may be shared with third parties, and third parties may share such information with us, for the same purpose. We may offer marketing offers, deals, promotions and discounts that will be in accordance with the Eat Mubarak Rules of Business and we hold the right to restrict, limit or discontinue any offer, deal, promotion or discount without ascertaining any reason.

  4. Activity:

    We may store information about your use of our service, such as the date and time of your visit, the restaurants you access using our mobile app and website, and the transactions that you make through our service. We may also receive and store your location information whenever our mobile applications are running, including when they are running the background, if you enable our mobile app to access such information in the course of using our service. You may be able to limit or disallow our use of certain location data of yours by adjusting your “location settings” in your mobile app or browser.

  5. Different Devices:

    You may be able to access our services through multiple different devices, such as your computer and/ or mobile phone. The information we collect and the activity that we track is cross-referenced and combined across all platforms.

  6. Access to your information:

    You have a right to request a copy of the information we hold on you at any time. Please email us if you would like to receive a copy of this information – info@eatmubarak.pk. There will be a small charge for processing this request.

3. Third Parties

In processing your order we may send your information to credit reference and fraud prevention agencies. From time to time we may send your information to third parties which we consider may have goods or services which are of interest to you. If you do not wish to be contacted by third parties, please email us at info@eatmubarak.pk. Third parties may receive your information as follows:

  1. Content Partners:

    We may allow third party partners to use some of the information you provide to us, as explained in Section 2 above under the “Transactions” heading.

  2. Business Partners:

    We may share information from or about you with our parent companies, subsidiaries, joint ventures or other companies under common control, in which case we will require them to honor this Privacy Policy.

  3. Third Party Accounts:

    If you sign up for, or log onto, Eat Mubarak mobile app/ website, using a third-party service using Facebook, we may receive information about you from such a third party service.

4. Cookies and Google Analytics

Cookies are small text files that are placed on your computer by Websites/Platforms that you visit. They are widely used in order to make Websites/Platforms work, or work more efficiently, as well as to provide information to the owners of the site. This Platform uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files saved on your computer, to help the Platform analyze how you use the site. The information generated by the cookie about your use of the Platform will be transmitted to and stored by Google on servers in the United States. If this Platform anonymizes IP addresses, your IP address will be truncated by Google within a EU member state or other EEA state before being transmitted to the US. Only in exceptional situations will your full IP address be transmitted to Google servers in the United States and truncated there. Google will use this information for the purpose of evaluating your use of the Platform, compiling reports on Platform activity for Platform operators and providing other services relating to Platform activity and internet usage. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this Platform. By using this Platform, you consent to the processing of data about you by Google in the manner and for the purposes set out above. You can also prevent Google from collecting information (including your IP address) via cookies and processing this information by downloading this browser plugin and installing it: https://tools.google.com/dlpage/gaoptout. Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

5. Other Platforms

Our Platform may have links to other Platforms. This privacy policy only applies to this Platform. You should therefore read the privacy policies of the other Platforms when you are using those sites.